Terms of service

Terms and Conditions of Purchase for Tundra Tours

General
These purchase terms apply to all purchases made on tundratours.no. The terms, together with your order and order confirmation, constitute the overall agreement for the purchase. The seller is Tundra Tours AS, registered in the Brønnøysund Register Center with organization number 931 648 992. Contact information: contact@tundratours.no. The buyer is the person stated as the buyer in the order. The terms apply to purchases made by both consumers and businesses, unless otherwise specifically stated.

Prices and Payment
All prices are stated in Norwegian kroner (NOK) and include VAT unless otherwise indicated. The total cost of the purchase will appear before the order is confirmed and includes all expenses associated with the purchase. Payment is made securely through our selected payment solution. Tundra Tours uses Stripe for secure payment processing.

Booking and Order Confirmation
When you place an order on tundratours.no, you will receive an order confirmation by email. This confirmation serves as a receipt for your booking. Please check that all information is correct. If there are any errors, contact us as soon as possible.

Cancellation and Change
You can cancel your booking free of charge up to 7 days before the agreed date. In case of cancellation later than 7 days in advance, you will be charged 50% of the agreed price. No refund will be given for cancellations less than 48 hours before the event or if the customer does not show up. If Tundra Tours must cancel an event, a full refund will be given, or a new date will be offered.

Liability and Insurance
Tundra Tours is not responsible for damage or loss of personal belongings during the tour. Participation is at your own risk. We recommend that all participants have valid travel and accident insurance.

Personal Data
Tundra Tours processes your personal data in accordance with the General Data Protection Regulation (GDPR). Information is not shared with third parties unless necessary to fulfill the agreement or required by law. You can read more in our privacy policy.

Force Majeure
If circumstances outside our control (e.g., extreme weather, natural disasters, strikes, pandemics, or similar events) prevent us from conducting the tour, Tundra Tours cannot be held financially liable. In such cases, we will strive to find an alternative date or refund the purchase.

Complaints and Disputes
If you are dissatisfied with your experience, we ask that you contact us so that we can resolve the matter. Complaints must be submitted within a reasonable time. If no agreement is reached, you can bring the case to the Consumer Council or the court where you live.

Copyright
All content on these websites is the property of Tundra Tours AS or its subcontractors and is protected under, among other things, the Copyright Act, the Marketing Act, and the Trademarks Act. This means that company names, trademarks, product names, product information—including, but not limited to, product descriptions, specifications such as weight and dimensions, images, design, layout, and other content on the Tundra Tours AS website—may under no circumstances be copied, downloaded, or used in any way unless permitted under mandatory legislation or with prior written consent from Tundra Tours AS.

Disclaimer
We reserve the right for typographical errors and possible price changes. Images used on our website are for illustrative purposes and may differ from the actual appearance of the product.

Source List

  1. See Act of 19 June 1969 No. 66 on Value Added Tax § 16.

  2. A credit card is a payment card where the settlement occurs afterward, with the credit issuer (the credit card company) sending the cardholder an invoice requiring payment. A debit card is a payment card linked to a deposit account. Use of the card results in a charge to the user's account and a transfer of the amount to the payee’s account.

  3. [Omitted in source text]

  4. See model agreement developed by the Joint Contract Committee for the Savings Banks Association and the Financial Industry Association – Terms and conditions for credit cards and charge cards – consumer relations, point 12, and model terms developed by the Savings Banks Association and the Financial Industry Association for payment cards, point 11.

  5. Act of 21 June 1985 No. 82 on Credit Purchases, etc.

  6. Persons under the age of 18 may only pay in the aforementioned ways, as they cannot incur debt, see the Act of 22 April 1927 on Guardianship for Minors (vgml.) § 2.

  7. Act of 21 December 2000 No. 105 on Information and Right of Withdrawal, etc., in Distance Selling and Sales Outside Fixed Retail Locations (Right of Withdrawal Act).
    Act of 17 December 1976 No. 100 on Interest on Late Payments.
    Act of 13 May 1988 No. 26 on Debt Collection and Other Recovery of Overdue Claims.
    Fees cannot be charged to persons under 18 as they cannot incur debt, cf. vgml. § 2.

  8. See Act of 14 April 2000 No. 31 on the Processing of Personal Data.